LITTLE TOKYO

Work Experience

 

Arena Duty Supervisor - Singapore Sports Hub

Jun 2014 - present

•  

• Main point of contact for all venue NSAs

• Supports the venue event ops on daily operational matters

• Work closely with management to deliver the operations of the facility on a day-to-day basis

 

Guest Relations Officer - The Westin Singapore

Dec 2013 - Feb 2015

 

• Provide every guest a personal recognition

• Render above-and-beyond service in ensuring guest’s experience will be worth remembering

• Coordinate and cooperate with other departments in securing efficient services

 

Internship, Guest Service Associate/F&B Service Crew - Accor Group

Mar 2012 - Sep 2012

 

• Represents hotel to guest throughout guest’s stay

• Equipped with suggestive selling techniques to promote rooms & other services

• Coordinate with housekeeping department for room status updates

 

 

Retail Advisor - The Box Showcase Ensemble

Apr 2009 - May 2010

 

• Deals with a range of customers on a daily basis

• Handles general enquiries & complaints

Languages

 

English

Mandarin (Chinese)

Skills

Microsoft Office (Powerpoint, Excel, Access, and Word)

WordPress

Photoshop

Opera

Property Management System

2010 - present

2010 - present

Education

 

University of Nevada, Las Vegas (Singapore campus)

Aug 2013 - Aug 2015

Bachelor of Science (MSc) Major in Hospitality Management

 

 

Nanyang Polytechnic

Apr 2010 - Mar 2013

Diploma, Major in Hospitality & Tourism Management