LITTLE TOKYO
Work Experience
Rock Climbing Coach - Ground Up Climbing Academy
Mar 2015 - present
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Conduct classes for kids (Ages 5-13)
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Proficient in route setting
Receptionist - Rucksack Inn (Backpacker's Hostel)
Apr 2013 - Apr 2015
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Oversee entire operations independently during work shift
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In-charge of back office and reservation duties
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Represent the hostel by replying to all calls and e-mail enquiries
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Handle complaints and feedback
Receptionist (Internship) - Gloria Plaza Hotel Suzhou, China
Sep 2012 - Jan 2013
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Utilized the OPERA Reservation System to handle all guest payments, individual and group check-ins and checkouts, cashier balancing and night audit
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Liaised with external organizations to book tour, railway and air tickets for guests
Service Crew/Cashier - Pizza Hut Singapore
Jul 2007 - May 2008
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Attended to guests and ensured that all requests were fulfilled
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Handled guest payments and ascertained all accounts were balanced at the end of the day
Languages
English
Mandarin (Chinese)
Skills
Microsoft Office (Word, Excel, PowerPoint, and Access)
2010 - present
2010 - present
Education
University of Nevada, Las Vegas (Singapore campus)
Aug 2013 - Aug 2015
Bachelor of Science (BSc) Major in Hospitality Management
Temasek Polytechnic
Apr 2010 - Mar 2013
Diploma in Hospitality & Tourism Management